Hear From Our Customers
Do your kites really fly?
We only sell kites that our team has tested and trust to fly. Whether you're a first-timer or a seasoned flyer, you'll find something that takes to the sky beautifully.
Are your kites good for kids or beginners?
We sell a wide variety of kites, with something for everyone from beginner to expert. Single-Line kites are a great beginner option. We also have several styles that are especially popular with kids.
What kind of kite should I buy for my wind conditions?
Every location has it's own unique wind conditions. It is important to always check the recommended wind conditions for flying your specific kite. All of our kites have the recommended wind conditions listed in the product description.
What’s included with my kite?
Most of our kites come with everything you need to fly. Be sure to check the product description to see if kite line and a winder are included or if they need to be purchased separately.
Do I need to buy anything extra?
Besides kite line and a winder, none of our kites require anything extra in order to fly. However, adding accessories like tails or line laundry can add excitement to your flight, or make it easier to fly in more extreme conditions.
What’s your return policy?
All shipping charges are non-refundable and all returns/exchanges must be received within 30 days of purchase with accompanying receipt/order number.
We are unable to accept returns of flown kites or any other used merchandise unless there is a manufacturer’s defect, and to verify items are in NEW condition we may request photos of the products you purchased.
All items MUST be in ORIGINAL CONDITION (unworn, unwashed, unopened) with original packing materials and tags attached.
Items purchased from our online store must be return-shipped to our Kitty Hawk Kites warehouse facility and cannot be returned or exchanged at any physical retail location.
For more information or if you have any questions, please contact orders@kittyhawk.com
Our full return policy can be found here.
Do you ship internationally?
We are currently only able to ship to the US and Canada.
What if my kite breaks or doesn’t work right?
For manufacturer's defects we are happy to exchange your kite. Please request a return through your shopping account, or reach out to orders@kittyhawk.com for help.
For replacement parts we recommend reaching out to the manufacturer directly. For help on who to contact reach out to orders@kittyhawk.com
Can I visit your stores or fly with you in person?
We would love to see you in person! We have numerous retail locations along the eastern coast of the US. Information about our locations can be found here.
It is pretty common to find some of our employees outside flying kites around our stores and we would be happy to fly with you or help you learn to fly your kites!
Everything You Need to Know Before You Fly