Kitty Hawk Kites Returns Policy:
The Team at Kitty Hawk Kites wants our customers to be 100% satisfied! If you are unhappy with your purchase please contact us and we will be happy to assist you with a return or exchange (subject to 25% re-stocking fee). All shipping charges are non-refundable and all returns/exchanges must be received within 30 days of purchase with accompanying receipt/order number.
Please do not send returns without prior authorization. We are unable to accept returns of flown kites or any other used merchandise unless there is a manufacturer’s defect, and to verify items are in NEW condition we may request photos of the products you purchased.
All items MUST be in ORIGINAL CONDITION (unworn, unwashed, unopened) with original packing materials and tags attached. If returned merchandise is not in original new condition, the items will be returned to you at the customers expense. If you have specific returns questions, please contact us before your purchase for specific details.
Items purchased from our online store must be return-shipped to our Kitty Hawk Kites warehouse facility and cannot be returned or exchanged at any physical retail location.
A copy of receipt or proof of purchase is required for every return and/or exchange and all merchandise must be in new, original condition.
Items that Cannot be returned:
- Flown Kites
- Kite Line
- Special order or drop shipped Items
- Sale, Clearance and Reduced Priced Items
- Digital Media (DVDs, CDs)
- R/C, Drones, etc.
- Any Items not in new condition and not in the original packaging
- Face coverings
FLOWN KITES - Flown kites are not returnable. Kites are flying machines and are designed to be as light as possible. They can break when crashed, stepped on, or flown in excess of their wind range. We sell the best kites we can find from various manufacturers and we test these kites and give input to the manufacturers for improvements as necessary. Since our kites are flying machines, they are not under any warranty for breakage. However, we want you to have a great flying experience so we will provide replacement parts if we can. Customers are responsible for the cost of the part(s) and shipping fees.
KITE LINE may NOT be returned or exchanged once original packaging has been opened.
SPECIAL-ORDER ITEMS/ITEMS DROP-SHIPPED FROM MANUFACTURER TO CUSTOMER CANNOT BE RETURNED OR EXCHANGED
ALL SALE, CLEARANCE AND REDUCED-PRICED ITEMS ARE NON-REFUNDABLE AND CANNOT BE RETURNED OR EXCHANGED
ALL DIGITAL MEDIA (dvds and cds) purchases are non-refundable and may only be exchanged for the same item in the case of any defect in the product.
R/C ITEMS, DRONES & AIR SWIMMERS (SHARK & CLOWNFISH) - ALL SALES FINAL ON ALL R/C ITEMS - NO RETURNS OR EXCHANGES. These items generally have a warranty through the manufacturer and you should contact the manufacturer directly with any issues.
Please contact our online support team for further assistance: