Kitty Hawk Kites Shipping Policy - COVID19 update 6/1/2021
General Shipping Policy (COVID Delays may effect our general policy - see above.)
Domestic Orders (U.S. Contiguous 48 States):
Most Domestic orders are shipped via UPS or USPS within 1-5 business days from North Carolina. Orders are NOT shipped on Saturdays, Sundays, Federal Holidays or UPS Holidays. If we receive your order after 9am EST, on a weekend day or holiday, your in-stock order will ship out in the following 1-5 business days. Orders to Alaska and Hawaii are shipped via US Postal Service only. If you need to receive your order by a specific date, please call or email us to check availability and delivery time (please allow up to 6 business days from the day your order ships out for delivery). We will ship via UPS or USPS (shipping carrier used is at the discretion of Kitty Hawk Kites) to physical addresses, PO BOX addresses will only be shipped via USPS. Please double-check your shipping information for accuracy before submitting your order to ensure timely delivery!
"Days In Transit" for estimated delivery times start from the day AFTER the order has been shipped and does NOT include weekend days or Federal/UPS Holidays. For example, if you live in Texas and you place your order on a Thursday after 9am EST, and we shipped your order out from North Carolina on Friday, the estimated delivery time for UPS would be 3-4 business days...giving an estimated delivery day of Wednesday or Thursday of the following week.
If you have any questions about the type or speed of service to choose, please email us at email@example.com or call 877-359-8447 x 3 and we will be more than happy to advise you on the right service.
Free UPS/USPS Ground Shipping Offer-Restrictions Apply:
FREE STANDARD DOMESTIC SHIPPING FOR ORDERS OVER $75!
The Free UPS/USPS Ground Shipping Offer applies only to orders placed through our online store (orders placed over the phone do not apply) and is only valid on online orders of select merchandise totaling $75.00 or more (gift cards, shipping and taxes do not qualify towards the minimum $75.00 purchase). The offer is valid only within the United States 48 Contiguous States (not valid for AK, HI, Military or any International deliveries) for UPS or USPS Ground Delivery Service and may have some exclusions such as Special Orders, Drop-Shipped Orders, Spikeball Game Sets, Kiteboarding Gear, Kayaking Gear, Stand Up Paddleboards, Hang Gliders, oversized or heavy items or multiple delivery addresses. Offer excludes gift card, phone, in-store and special order/drop ship purchases. The Free Shipping Offer is calculated automatically based on qualifying criteria and may include some exceptions and products not stated above. We will ship via FEDEX or USPS at our discretion. We will notify you of any changes to your order shipping fee. Offer may be modified or discontinued at any time without notice and may not be combined with any other coupon or offer.
All international orders are shipped via FEDEX or The United States Postal Service unless you contact us to make an alternative shipping arrangement. Oversize or Heavy orders are subject to additional shipping charges and we will notify you if these charges apply to your order. At the time of placing your international order we estimate a general shipping fee and that fee may be adjusted depending on the order and destination. Due to a high level of fraud, Credit Card payments are accepted at our discretion and will only be accepted if the billing and shipping addresses are the same and verifiable (Kitty Hawk Kites reserves the right to cancel orders if all requirements are not satisfied). PayPal payment is also accepted, but must have a CONFIRMED billing/shipping address listed on the PayPal payment and be a VERIFIED PayPal account. All international orders must be shipped to the billing address, orders with different billing/shipping addresses may not be fulfilled and will be canceled at our discretion. All orders must include a telephone number and email address. Kitty Hawk Kites may contact you to request additional information to verify identity/address information to complete your order. We do not accept orders using freight forwarding companies and/or addresses. The full value of the package contents are declared and the receiver is responsible for any and all duties, taxes and fees that may be associated with the shipment (Kitty Hawk Kites will not pay for any associated fees and will not mark the package as a gift). Please contact Kitty Hawk Kites if you have any questions regarding International Shipments. Please be sure to allow ample time for order processing and shipment.
When possible, if a customer submits multiple orders for items that can be combined into one shipment, Kitty Hawk Kites reserves the right to combine the items from multiple orders into one shipment to conserve packaging material and reduce the number of shipments you have to keep track of. We will only combine items from multiple orders if all the items are being shipped to the same address and all scheduled to ship at the same time.
Special Orders/Drop Shipped Orders:
Certain kites are not regularly stocked items and are drop-shipped directly to the customer from the manufacturer. Special Order/Drop-Ship items are excluded from our free shipping offer that is calculated during the checkout process (free shipping offers are not applied to these items). These items are not available for rush delivery or international orders, please allow ample time for order processing and ground delivery service. All Special Order/Drop-Ship items are Final Sale (NO EXCHANGES, REFUNDS or RETURNS).
Kayaks and SUP Boards are shipped within the U.S. 48 Contiguous States via ground freight shipping methods (companies may vary) and are not available for rush shipping or international orders. Please allow ample time for us to arrange shipping and delivery. Shipping rates and times may vary depending on weight, size and destination...please email firstname.lastname@example.org if you have questions regarding the shipping rates. The customer MUST be present at the time of delivery to inspect for damages and sign off on the delivery. All kayaks and SUPs are NOT eligible for any free shipping offer and shipping rates vary depending on the board and quantity of boards.
Packages Damaged in Transit
Your item(s) must be inspected for damages and shortages immediately upon delivery, before the delivery truck and driver leave. The carrier will supply you with a bill of landing, you must indicate if your item was damaged or the liability for the damage will fall on the customer/receiver, not the shipping company or Kitty Hawk Kites. Do not sign the bill of landing and accept the delivery before speaking with the delivery company if the item is damaged. You MUST notify the shipper and Kitty Hawk Kites at the time of delivery if the item(s) you received is damaged. If we are not contacted at the time of delivery it will be the customers responsibility to contact the carrier and file a claim. If you never received the package and we show by delivery confirmation that it was delivered to the shipping address provided, it is the customer's responsibility to contact the carrier and file a claim. Also, if the customer is not present at time of delivery, the customer assumes all liability for lost, damaged or stolen deliveries.
In the event of a lost package, it is the customer's responsibility to notify the carrier of any possible lost packages and to file a claim. Kitty Hawk Kites is not responsible for packages lost in transit. We do insure all our packages leaving our facility up to $100, and can issue any possible refunds on the product after the claim has been filed and accepted by the carrier.
General Shipping Rates:
(subject to change without notice, some items subject to oversize/special shipping fees not shown below)
FedEx/USPS Ground (US 48 contiguous states): $10.00
FedEx/USPS 3 Day Select: $20.00 - $40.00 (depending on destination)
FedEx/USPS 2 Day: $35.00 - $55.00 (depending on destination)
FedEx Express: $50.00 - $80.00 (depending on destination)
Alaska, Hawaii & Military (USPS): $20.00
International Estimate (USPS Priority Mail International with insurance): $80.00 (price will vary based on size, weight and destination)
Kayaks/SUPS (ground freight, companies may vary): $99.00-$379.00 per board/kayak
Gift Cards (regular US Mail): FREE
Stickers: .50 Cents
Spikeball Game Sets (UPS or USPS Standard Ground): $10.00
Special Order/Drop-Ship (UPS or USPS Standard Ground): rates vary based on item and destination (NO FREE SHIPPING OFFER APPLIED)
State sales tax will be collected for orders placed from or shipped to the following states: California, Florida, Maine, Massachusetts, New Jersey, North Carolina and Virginia