FREE UPS/USPS GROUND SHIPPING ON ONLINE ORDERS OVER $50.00*
*Free UPS or USPS Ground Shipping Offer-Restrictions Apply:
The Free UPS/USPS Ground Shipping Offer applies only to orders placed through our online store (orders placed over the phone do not apply) and is only valid on online orders of select merchandise totaling $50.00 or more (gift cards, shipping and taxes do not qualify towards the minimum $50.00 purchase). The offer is valid only within the United States 48 Contiguous States (not valid for AK, HI, Military or any International deliveries) for UPS/USPS Ground Delivery Service and may have some exclusions such as Spikeball Game Sets, Kiteboarding Gear, Kayaking Gear, Stand Up Paddleboards, Hang Gliders, oversized or heavy items or multiple delivery addresses. Offer excludes gift card, phone and in-store purchases. The Free Shipping Offer is calculated automatically based on qualifying criteria and may include some exceptions and products not stated above. We will notify you of any changes to your order shipping fee. We will ship via UPS or USPS at our discretion. Offer may be modified or discontinued at any time without notice and may not be combined with any other coupon or offer.
Kitty Hawk Kites Shipping Policy - COVID19 update 7/1/2020
Shipping Times: Most orders are fulfilled within 4 business days, but on some orders it can take up to a week to fulfill. Standard ground shipping should arrive within 3 to 5 business days as long as there are no carrier delays, but we are still seeing these. We do our best to get everything out in a timely manner but want to make sure everyone is aware that there are delays and sometimes orders may take a little longer than normal to get to you. We do appreciate your patience.
Delays Possible: Most orders are arriving within the normal time frame, we are still seeing delays with USPS (See
USPS Service Alerts), UPS (See
UPS Service Alerts) as well as FEDEX (See
FEDEX Service Alerts). We are seeing delays on initial scans, and some deliveries have been delayed. Some orders are being delivered with no scans at all until the date of delivery. We are being told there are delays at main distribution centers all across the country. If you receive a tracking number from us, that means we 100% shipped your order. We ask for your patience with the postal carriers at this time.
Expedited Shipping Suspended
Due to postal carriers not being able to guarantee on time expedited delivery due to high volume of shipments, we are unable to offer expedited delivery at this time. Sorry to disappoint but we hate to disappoint if a package doesn't arrive by the time it is needed.
General Shipping Policy (COVID Delays may effect our general policy - see above.)
Domestic Orders (U.S. Contiguous 48 States):
Most Domestic orders are shipped via UPS or USPS within 1-5 business days from North Carolina. Orders are NOT shipped on Saturdays, Sundays, Federal Holidays or UPS Holidays. If we receive your order after 9am EST, on a weekend day or holiday, your in-stock order will ship out in the following 1-5 business days. Orders to Alaska and Hawaii are shipped via US Postal Service only. If you need to receive your order by a specific date, please call or email us to check availability and delivery time (please allow up to 6 business days from the day your order ships out for delivery). We will ship via UPS or USPS (shipping carrier used is at the discretion of Kitty Hawk Kites) to physical addresses, PO BOX addresses will only be shipped via USPS. Please double-check your shipping information for accuracy before submitting your order to ensure timely delivery!
"Days In Transit" for estimated delivery times start from the day AFTER the order has been shipped and does NOT include weekend days or Federal/UPS Holidays. For example, if you live in Texas and you place your order on a Thursday after 9am EST, and we shipped your order out from North Carolina on Friday, the estimated delivery time for UPS would be 3-4 business days...giving an estimated delivery day of Wednesday or Thursday of the following week.
If you have any questions about the type or speed of service to choose, please email us at orders@kittyhawk.com or call 877-359-8447 x 3 and we will be more than happy to advise you on the right service.
Free UPS/USPS Ground Shipping Offer-Restrictions Apply:
The Free UPS/USPS Ground Shipping Offer applies only to orders placed through our online store (orders placed over the phone do not apply) and is only valid on online orders of select merchandise totaling $50.00 or more (gift cards, shipping and taxes do not qualify towards the minimum $50.00 purchase). The offer is valid only within the United States 48 Contiguous States (not valid for AK, HI, Military or any International deliveries) for UPS or USPS Ground Delivery Service and may have some exclusions such as Special Orders, Drop-Shipped Orders, Spikeball Game Sets, Kiteboarding Gear, Kayaking Gear, Stand Up Paddleboards, Hang Gliders, oversized or heavy items or multiple delivery addresses. Offer excludes gift card, phone, in-store and special order/drop ship purchases. The Free Shipping Offer is calculated automatically based on qualifying criteria and may include some exceptions and products not stated above. We will ship via UPS or USPS at our discretion. We will notify you of any changes to your order shipping fee. Offer may be modified or discontinued at any time without notice and may not be combined with any other coupon or offer.
International Orders:
All international orders are shipped via The United States Postal Service unless you contact us to make an alternative shipping arrangements. Oversize or Heavy orders are subject to additional shipping charges and we will notify you if these charges apply to your order. At the time of placing your international order we estimate a general shipping fee and that fee may be adjusted depending on the order and destination. Due to a high level of fraud, Credit Card payments are accepted at our discretion and will only be accepted if the billing and shipping addresses are the same and verifiable (Kitty Hawk Kites reserves the right to cancel orders if all requirements are not satisfied). PayPal payment is also accepted, but must have a CONFIRMED billing/shipping address listed on the PayPal payment and be a VERIFIED PayPal account. All international orders must be shipped to the billing address, orders with different billing/shipping addresses may not be fulfilled and will be canceled at our discretion. All orders must include a telephone number and email address. Kitty Hawk Kites may contact you to request additional information to verify identity/address information to complete your order. We do not accept orders using freight forwarding companies and/or addresses. The full value of the package contents are declared and the receiver is responsible for any and all duties, taxes and fees that may be associated with the shipment (Kitty Hawk Kites will not pay for any associated fees and will not mark the package as a gift). Please contact Kitty Hawk Kites if you have any questions regarding International Shipments. Please be sure to allow ample time for order processing and shipment.
Combined Shipments:
When possible, if a customer submits multiple orders for items that can be combined into one shipment, Kitty Hawk Kites reserves the right to combine the items from multiple orders into one shipment to conserve packaging material and reduce the number of shipments you have to keep track of. We will only combine items from multiple orders if all the items are being shipped to the same address and all scheduled to ship at the same time.
Special Orders/Drop Shipped Orders:
Certain kites are not regularly stocked items and are drop-shipped directly to the customer from the manufacturer. Special Order/Drop-Ship items are subject to a shipping fee that is calculated during the checkout process (free shipping offers are not applied to these items). These items are not available for rush delivery or international orders, please allow ample time for order processing and ground delivery service. All Special Order/Drop-Ship items are Final Sale (NO EXCHANGES, REFUNDS or RETURNS).
Gift Card Orders:
Kitty Hawk Kites gift cards are shipped via United States Postal Service. Please note: gift cards will not be replaced if lost of stolen...please treat your Kitty Hawk Kites gift card as you would cash.
Kayak/SUP Orders:
Kayaks and SUP Boards are shipped within the U.S. 48 Contiguous States via ground freight shipping methods (companies may vary) and are not available for rush shipping or international orders. Please allow ample time for us to arrange shipping and delivery. Shipping rates and times may vary depending on weight, size and destination...please email khsurfco@kittyhawk.com if you have questions regarding the shipping rates. The customer MUST be present at the time of delivery to inspect for damages and sign off on the delivery. All kayaks and SUPs are NOT elegible for any free shipping offer and shipping rates vary depending on the board and quantity of boards.
Packages Damaged in Transit
Your item(s) must be inspected for damages and shortages immediately upon delivery, before the delivery truck and driver leave. The carrier will supply you with a bill of landing, you must indicate if your item was damaged or the liability for the damage will fall on the customer/receiver, not the shipping company or Kitty Hawk Kites. Do not sign the bill of landing and accept the delivery before speaking with the delivery company if the item is damaged. You MUST notify the shipper and Kitty Hawk Kites at the time of delivery if the item(s) you received is damaged. If we are not contacted at the time of delivery it will be the customers responsibility to contact the carrier and file a claim. If you never received the package and we show by delivery confirmation that it was delivered to the shipping address provided, it is the customer's responsibility to contact the carrier and file a claim. Also, if the customer is not present at time of delivery, the customer assumes all liability for lost, damaged or stolen deliveries.
Lost Packages:
In the event of a lost package, it is the customer's responsibility to notify the carrier of any possible lost packages and to file a claim. Kitty Hawk Kites is not responsible for packages lost in transit. We do insure all our packages leaving our facility, and can issue any possible refunds on the product after the claim has been filed and accepted by the carrier.
General Shipping Rates:
(subject to change without notice, some items subject to oversize/special shipping fees not shown below)
UPS/USPS Ground (US 48 contiguous states): $10.00
UPS/USPS 3 Day Select: $20.00 - $40.00 (depending on destination)
UPS/USPS 2 Day: $35.00 - $55.00 (depending on destination)
UPS Next Day: $50.00 - $80.00 (depending on destination)
Alaska, Hawaii & Military (USPS): $20.00
International Estimate (USPS Priority Mail International with insurance): $80.00 (price will vary based on size, weight and destination)
Kayaks/SUPS (ground freight, companies may vary): $99.00-$379.00 per board/kayak
Gift Cards (regular US Mail): FREE
Spikeball Game Sets (UPS or USPS Standard Ground): $10.00
Special Order/Drop-Ship (UPS or USPS Standard Ground): rates vary based on item and destination (NO FREE SHIPPING OFFER APPLIED)
Sales Tax:
State sales tax will be collected for orders placed from or shipped to the following states: California, Florida, Maine, Massachusetts, New Jersey, North Carolina and Virginia
Kitty Hawk Kites Returns Policy:
Due to sanitary safety guidelines for products being used as face coverings, all sales are final. This includes all face masks, face shields and Boho bandeau products. We also include no returns on swimwear, Rashgard, underwear, etc for sanitary purposes.
The Team at Kitty Hawk Kites wants our customers to be 100% satisfied! If you are unhappy with your purchase please contact us and we will be happy to assist you with a return or exchange (subject to 25% re-stocking fee). All shipping charges are non-refundable and all returns/exchanges must be received within 30 days of purchase with accompanying receipt/order number.
Please do not send returns without prior authorization. We are unable to accept returns of flown kites or any other used merchandise unless there is a manufacturer’s defect, and to verify items are in NEW condition we may request photos of the products you purchased.
All items MUST be in ORIGINAL CONDITION (unworn, unwashed, unopened) with original packing materials and tags attached. If returned merchandise is not in original new condition, the items will be returned to you at the customers expense. If you have specific returns questions, please contact us before your purchase for specific details.
Items purchased from our online store must be return-shipped to our Kitty Hawk Kites warehouse facility and cannot be returned or exchanged at any physical retail location.
A copy of receipt or proof of purchase is required for every return and/or exchange and all merchandise must be in new, original condition.
Items that Cannot be returned:
- Flown Kites
- Kite Line
- Special order or drop shipped Items
- Sale, Clearance and Reduced Priced Items
- Digital Media (DVDs, CDs)
- R/C, Drones, etc.
- Any Items not in new condition and not in the original packaging
- Swimwear
- Face coverings
FLOWN KITES - Flown kites are not returnable. Kites are flying machines and are designed to be as light as possible. They can break when crashed, stepped on, or flown in excess of their wind range. We sell the best kites we can find from various manufacturers and we test these kites and give input to the manufacturers for improvements as necessary. Since our kites are flying machines, they are not under any warranty for breakage. However, we want you to have a great flying experience so we will provide replacement parts if we can. Customers are responsible for the cost of the part(s) and shipping fees.
KITE LINE may NOT be returned or exchanged once original packaging has been opened.
SPECIAL-ORDER ITEMS/ITEMS DROP-SHIPPED FROM MANUFACTURER TO CUSTOMER CANNOT BE RETURNED OR EXCHANGED
ALL SALE, CLEARANCE AND REDUCED-PRICED ITEMS ARE NON-REFUNDABLE AND CANNOT BE RETURNED OR EXCHANGED
ALL DIGITAL MEDIA (dvds and cds) purchases are non-refundable and may only be exchanged for the same item in the case of any defect in the product.
R/C ITEMS, DRONES & AIR SWIMMERS (SHARK & CLOWNFISH) - ALL SALES FINAL ON ALL R/C ITEMS - NO RETURNS OR EXCHANGES. These items generally have a warranty through the manufacturer and you should contact the manufacturer directly with any issues.
Please contact our online support team for further assistance:
orders@kittyhawk.com
1-877-FLY-THIS
