All shipping charges are non-refundable and all returns/exchanges must be received within 30 days of purchase with accompanying receipt/order number.
We are unable to accept returns of flown kites or any other used merchandise unless there is a manufacturer’s defect, and to verify items are in NEW condition we may request photos of the products you purchased.
All items MUST be in ORIGINAL CONDITION (unworn, unwashed, unopened) with original packing materials and tags attached.
Items purchased from our online store must be return-shipped to our Kitty Hawk Kites warehouse facility and cannot be returned or exchanged at any physical retail location.
For more information or if you have any questions, please contact orders@kittyhawk.com
Our full return policy can be found here.