FREE UPS GROUND SHIPPING ON ONLINE ORDERS OVER $50.00*
*Free UPS Ground Shipping Offer-Restrictions Apply:
The Free UPS Ground Shipping Offer applies only to orders placed through our online store (orders placed over the phone do not apply) and is only valid on online orders of select merchandise totaling $50.00 or more (gift cards, shipping and taxes do not qualify towards the minimum $50.00 purchase). The offer is valid only within the United States 48 Contiguous States (not valid for AK, HI, Military or any International deliveries) for UPS Ground Delivery Service and may have some exclusions such as Spikeball Game Sets, Kiteboarding Gear, Kayaking Gear, Stand Up Paddleboards, Hang Gliders, oversized or heavy items or multiple delivery addresses. Offer excludes gift card, phone and in-store purchases. The Free Shipping Offer is calculated automatically based on qualifying criteria and may include some exceptions and products not stated above. We will notify you of any changes to your order shipping fee. Offer may be modified or discontinued at any time without notice and may not be combined with any other coupon or offer.
UPS Year-End Holiday Schedule
*Additional time-in-transit: From Nov. 19 to Dec. 28, a limited number of UPS® Ground packages with transit times of three or more days, and with specific origins and destinations, will require an additional day in transit. All UPS 2nd Day Air and UPS 3 Day Select packages tendered Dec. 17-18 and all UPS 2nd Day Air packages tendered Dec. 19 will require an additional day in transit.
Note the following last days to ship to help ensure delivery before Christmas Day for the following service levels:
UPS 2nd Day Air®: Order must be shipped by Thursday, December 20 (delivery on Monday, December 24)
UPS Next Day Air®: Order must be shipped by Friday, December 21 (delivery on Monday, December 24)
Monday, Dec. 17
UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Thursday, Dec. 20. UPS 3 Day Select packages picked up today will be scheduled for delivery on Friday, Dec. 21.
Tuesday, Dec. 18
UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Friday, Dec. 21. UPS 3 Day Select packages picked up today will be scheduled for delivery on Monday, Dec. 24.
Wednesday, Dec. 19
UPS pickup and delivery service. UPS 2nd Day Air packages picked up today will be scheduled for delivery on Monday, Dec. 24.
Thursday, Dec. 20
UPS pickup and delivery service. This is the last day to ship UPS 2nd Day Air packages for delivery on Monday, Dec. 24. All UPS Next Day Air packages picked up today will be delivered on Friday, Dec. 21.
Friday, Dec. 21
UPS pickup and delivery service. This is the last day to ship UPS Next Day Air packages for delivery on Monday, Dec. 24.
Saturday, Dec. 22
No UPS pickup or delivery service.
Sunday, Dec. 23
No UPS pickup or delivery service.
Monday, Dec. 24, Christmas Eve
UPS delivery service. NO pickup service.
Tuesday, Dec. 25, Christmas (UPS Holiday)
No UPS pickup or delivery service.
Wednesday, Dec. 26
Normal pickup and delivery service. UPS 2nd Day Air packages picked up today will be delivered on Friday, Dec. 28. UPS 3 Day Select packages picked up today will be delivered on Wednesday, Jan. 2.
Thursday, Dec. 27
Normal pickup and delivery service. UPS Next Day Air packages picked up today will be delivered on Friday, Dec. 28. UPS 2nd Day Air packages picked up today will be delivered on Monday, Dec. 31.
Friday, Dec. 28
Normal pickup and delivery service. UPS Next Day Air packages picked up today will be delivered on Monday, Dec. 31.
Saturday, Dec. 29
No UPS pickup or delivery service.
Kitty Hawk Kites Returns Policy:
The Team at Kitty Hawk Kites wants our customers to be 100% satisfied! If you are unhappy with your purchase please contact us and we will be happy to assist you with a return or exchange (subject to 25% re-stocking fee) within 30 days of purchase date. Please do not send returns without prior authorization. We are unable to accept returns of flown kites or any other used merchandise unless there is a manufacturer’s defect, please see the list below for some additional items that cannot be returned or exchanged.
FLOWN KITES - Flown kites are not returnable. Kites are flying machines and are designed to be as light as possible. They can break when crashed, stepped on, or flown in excess of their wind range. We sell the best kites we can find from various manufacturers and we test these kites and give input to the manufacturers for improvements as necessary. Since our kites are flying machines, they are not under any warranty for breakage. However, we want you to have a great flying experience so we will provide replacement parts if we can. Customers are responsible for the cost of the part(s) and shipping fees.
KITE LINE may NOT be returned or exchanged once original packaging has been opened.
SPECIAL-ORDER ITEMS/ITEMS DROP-SHIPPED FROM MANUFACTURER TO CUSTOMER CANNOT BE RETURNED OR EXCHANGED
ALL SALE, CLEARANCE AND REDUCED-PRICED ITEMS ARE NON-REFUNDABLE AND CANNOT BE RETURNED OR EXCHANGED
ALL DIGITAL MEDIA (dvds and cds) purchases are non-refundable and may only be exchanged for the same item in the case of any defect in the product.
R/C ITEMS, DRONES & AIR SWIMMERS (SHARK & CLOWNFISH) - ALL SALES FINAL ON ALL R/C ITEMS - NO RETURNS OR EXCHANGES
All items MUST be in ORIGINAL CONDITION (unworn, unwashed, unopened) with original packing materials and tags attached. If returned merchandise is not in original new condition, the items will be returned to you at the customers expense. If you have specific returns questions, please contact us before your purchase for specific details.
Items purchased from our online store must be return-shipped to our Kitty Hawk Kites warehouse facility and cannot be returned or exchanged at any physical retail location.
A copy of receipt or proof of purchase is required for every return and/or exchange and all merchandise must be in new, original condition.
All shipping charges are non-refundable and all returns/exchanges must be received within 30 days of purchase. Please contact us for return assistance.
orders@kittyhawk.com
1-877-FLY-THIS
