Kitty Hawk Kites Shipping Policy
Domestic Orders (U.S. Contiguous 48 States): Most Domestic orders are shipped within 1-5 business days. Orders are NOT shipped on Saturdays, Sundays, or Federal Holidays. If we receive your order after 9am EST or on a weekend day or holiday, your in-stock order will ship out in the following 1-5 business days. Orders to Alaska and Hawaii are shipped via US Postal Service only. If you need to receive your order by a specific date, please call or email us to check availability and delivery time. Please double-check your shipping information for accuracy before submitting your order to ensure timely delivery!
International Orders: All international orders are shipped via The United States Postal Service unless you contact us to make an alternative shipping arrangements. Oversize or Heavy orders are subject to additional shipping charges and we will notify you if these charges apply to your order. Due to a high level of fraud, Credit Card payments are accepted at our discretion and will only be accepted if the billing and shipping addresses are the same and verifiable. PayPal payment is also accepted, but must have a confirmed shipping address. All orders must include a confirmable telephone number and email address. Kitty Hawk Kites may contact you to request additional information to verify identity/address information to complete your order. Please contact Kitty Hawk Kites if you have any questions regarding International Shipments. Please be sure to allow ample time for order processing and shipment.
Kitty Hawk Kites Returns Policy
The Team at Kitty Hawk Kites wants our customers to be 100% satisfied! If you are unhappy with your purchase please contact us and we will be happy to assist you with your return or exchange, please do not send returns without prior authorization. We are unable to accept returns of flown kites or other used merchandise unless there is a manufacturer’s defect. Shipping charges are non-refundable unless there is a manufacturer's defect. Please contact us for return assistance.
orders@kittyhawk.com
1-877-FLY-THIS
