Kitty Hawk Kites values you as a customer and is committed to protecting your information. We protect your personal information from loss, misuse, and unauthorized access. If you have any concerns not addressed on this page or you feel we do not adhere to our policy, please email us at orders@kittyhawk.com or call 877-FLY-THIS (877-359-8447).

The policy applies to Kitty Hawk Kites’ retail stores, the online store, http://store.kittyhawk.com, and the online reservation system, http://reservations.kittyhawk.com.

What information does Kitty Hawk Kites collect from you?

• We collect personal information such as name, address, email, phone, billing/shipping information and preferences from your order, reservation or information request.
• Our website automatically collects data such as referring URL, IP address, browser type, country, pages viewed during visit and time on the website.
• We use cookies with the online store to save your favorite items and to gather statistical information. The information gathered is used for internal purposes only and is never shared.
• We may obtain information from third party sources only if it pertains to Kitty Hawk Kites on a requested basis.

How does Kitty Hawk Kites use this information?

• We use the personal information provided to fulfill your orders, information requests and send newsletters, promotions and marketing materials.
• At the time of your order, unless otherwise noted, your name, address, and email address are added to our mailing list. We use this information to send you promotions and marketing materials. At any time you may opt out from receiving promotions and marketing materials. Please allow one cycle for your request to take effect.
• Kitty Hawk Kites does not sell or share your information with third parties.

Is my information secure?

• Kitty Hawk Kites uses SSL technologies to protect your information when ordering from the online store and making online reservations.
• Your information is stored on secured servers. The servers are protected using firewall technologies. Only authorized personnel can access the system. Your credit card and payment information is encrypted within the system.
• For online orders and reservations a confirmation will be emailed to you with your order details containing contact and billing/shipping information.
• A hard copy of the invoice will be sent with your order. The invoice contains name, phone, shipping address, billing address, and purchases.
• A hard copy of the order is also kept and filed for our customer service department in a secure facility.

Can I change my information?

• You may log into the online store or the reservation system and change your profile information. We encourage you to keep this information current.
• At the time of your order or reservation, you may opt out of the mailing list for future promotions and marketing materials. Please allow one cycle for your request to take effect.
• A set of instructions for opting out is included with our newsletter and email promotions. Please allow one cycle for your request to take effect.
• You may call, 877-FLY-THIS (877-359-8447) or email, promotions@kittyhawk.com to remove you from the mailing list.
• You may call, 877-FLY-THIS (877-359-8447) to change your personal information.

Kitty Hawk Kites will continue to implement new technologies and improve our services. This privacy policy is subject to change. When there are new changes to the policy we will post them here.