Sales Depts.

General Sales

Toll Free: 877-359-8447 ext. 3
Email: orders@kittyhawk.com

Kiteboarding Sales

Toll Free: 877-359-8447 ext. 2
Direct: 252-987-2528 ext. 103
Email: kiteboarding@kittyhawk.com

Contact Us

       

Kitty Hawk Kites Shipping Policy

Domestic Orders (U.S. Contiguous 48 States):

Most Domestic orders are shipped via UPS within 1-5 business days from North Carolina. Orders are NOT shipped on Saturdays, Sundays, Federal Holidays or UPS Holidays. If we receive your order after 9am EST, on a weekend day or holiday, your in-stock order will ship out in the following 1-5 business days. Orders to Alaska and Hawaii are shipped via US Postal Service only. If you need to receive your order by a specific date, please call or email us to check availability and delivery time (please allow up to 6 business days from the day your order ships out for delivery). We can only ship via UPS to physical addresses, no PO BOXES please. Please double-check your shipping information for accuracy before submitting your order to ensure timely delivery!

"Days In Transit" for estimated delivery times start from the day AFTER the order has been shipped and does NOT include weekend days or Federal/UPS Holidays. For example, if you live in Texas and you place your order on a Thursday after 9am EST, and we shipped your order out from North Carolina on Friday, the estimated delivery time would be 3 business days...giving an estimated delivery day of Wednesday of the following week.

Click Here for UPS Ground Estimated Delivery Times

Free UPS Ground Shipping Offer-Restrictions Apply:

The Free UPS Ground Shipping Offer applies only to orders placed through our online store (orders placed over the phone do not apply) and is only valid on online orders of select merchandise totaling $50.00 or more (gift cards, shipping and taxes do not qualify towards the minimum $50.00 purchase). The offer is valid only within the United States 48 Contiguous States (not valid for AK, HI, Military or any International deliveries) for UPS Ground Delivery Service and may have some exclusions such as Spikeball Game Sets, Kiteboarding Gear, Kayaking Gear, Stand Up Paddleboards, Hang Gliders, oversized or heavy items or multiple delivery addresses. Offer excludes gift card, phone and in-store purchases. The Free Shipping Offer is calculated automatically based on qualifying criteria and may include some exceptions and products not stated above. We will notify you of any changes to your order shipping fee. Offer may be modified or discontinued at any time without notice and may not be combined with any other coupon or offer.

International Orders:

All international orders are shipped via The United States Postal Service unless you contact us to make an alternative shipping arrangements. Oversize or Heavy orders are subject to additional shipping charges and we will notify you if these charges apply to your order. At the time of placing your international order we estimate a general shipping fee and that fee may be adjusted depending on the order and destination. Due to a high level of fraud, Credit Card payments are accepted at our discretion and will only be accepted if the billing and shipping addresses are the same and verifiable (Kitty Hawk Kites reserves the right to cancel orders if all requirements are not satisfied). PayPal payment is also accepted, but must have a confirmed billing/shipping address and be a VERIFIED PayPal account. All international orders must be shipped to the billing address, orders with different billing/shipping addresses may not be fulfilled and will be canceled at our discretion. All orders must include a telephone number and email address. Kitty Hawk Kites may contact you to request additional information to verify identity/address information to complete your order. We do not accept orders using freight forwarding companies and/or addresses. Please contact Kitty Hawk Kites if you have any questions regarding International Shipments. Please be sure to allow ample time for order processing and shipment.

Combined Shipments:

When possible, if a customer submits multiple orders for items that can be combined into one shipment, Kitty Hawk Kites reserves the right to combine the items from multiple orders into one shipment to conserve packaging material and reduce the number of shipments you have to keep track of. We will only combine items from multiple orders if all the items are being shipped to the same address and all scheduled to ship at the same time.

Gift Card Orders:

Kitty Hawk Kites gift cards are shipped via United States Postal Service. Please note: gift cards will not be replaced if lost of stolen...please treat your Kitty Hawk Kites gift card as you would cash.

Kayak/SUP Orders:

Kayaks and SUP Boards are shipped within the U.S. 48 Contiguous States via ground freight shipping methods (companies may vary) and are not available for rush shipping or international orders. Please allow ample time for us to arrange shipping and delivery. Shipping rates and times may vary depending on weight, size and destination...please email khsurfco@kittyhawk.com if you have questions regarding the shipping rates. The customer MUST be present at the time of delivery to inspect for damages and sign off on the delivery.

Your item(s) must be inspected for damages and shortages immediately upon delivery, before the delivery truck and driver leave. The carrier will supply you with a bill of landing, you must indicate if your item was damaged or the liability for the damage will fall on the customer/receiver, not the shipping company or Kitty Hawk Kites. Do not sign the bill of landing and accept the delivery before speaking with the delivery company if the item is damaged. You MUST notify the shipper and Kitty Hawk Kites at the time of delivery if the item(s) you received is damaged. If we are not contacted at the time of delivery it will be the customers responsibility to contact the carrier and file a claim. If you never received the package and we show by delivery confirmation that it was delivered to the shipping address provided, it is the customer's responsibility to contact the carrier and file a claim. Also, if the customer is not present at time of delivery, the customer assumes all liability for lost, damaged or stolen deliveries.

General Shipping Rates

(subject to change without notice, some items subject to oversize shipping fees not shown below)

UPS Ground (US 48 contiguous states): $10.00

UPS 3 Day Select: $20.00 - $40.00 (depending on destination)

UPS 2 Day: $35.00 - $55.00 (depending on destination)

UPS Next Day: $50.00 - $80.00 (depending on destination)

Alaska, Hawaii & Military (USPS): $20.00

International Estimate (USPS Priority Mail International with insurance): $80.00

Kayaks/SUPS (ground freight, companies may vary): $99.00-$300.00 per board

Gift Cards (regular US Mail): FREE

Spikeball Game Sets (UPS Ground): $10.00

Sales Tax:

State sales tax will be collected for orders placed from or shipped to the following states: Florida, Maine, Massachusetts, North Carolina and Virginia

Kitty Hawk Kites Returns Policy:

The Team at Kitty Hawk Kites wants our customers to be 100% satisfied! If you are unhappy with your purchase please contact us and we will be happy to assist you with a return or exchange (subject to 25% re-stocking fee) within 30 days of purchase date. Please do not send returns without prior authorization. We are unable to accept returns of flown kites or other used merchandise unless there is a manufacturer’s defect, please see the list below for some items that cannot be returned or exchanged.

KITE LINE may NOT be returned or exchanged once original packaging has been opened.

SPECIAL-ORDER ITEMS/ITEMS DROP-SHIPPED FROM MANUFACTURER TO CUSTOMER CANNOT BE RETURNED OR EXCHANGED

ALL SALE, CLEARANCE AND REDUCED-PRICED ITEMS ARE NON-REFUNDABLE AND CANNOT BE RETURNED OR EXCHANGED

ALL DIGITAL MEDIA (dvds and cds) purchases are non-refundable and may only be exchanged for the same item in the case of any defect in the product.

MIND SWORD TOY - ALL SALES FINAL ON THIS ITEM - NO RETURNS OR EXCHANGES
Due to the nature of this item (it is an illusion/skill toy) we cannot accept returns or exchanges if the item has been opened/used.

All items MUST be in original condition (unworn, unwashed, unopened) with original packing materials and tags attached. If returned merchandise is not in original new condition, the items will be returned to you at the customers expense. If you have specific returns questions, please contact us before your purchase for specific details.

A copy of receipt or proof of purchase is required for every return and/or exchange and all merchandise must be in original condition.

All shipping charges are non-refundable and returns must be received within 30 days of purchase. Please contact us for return assistance. 

orders@kittyhawk.com 

1-877-FLY-THIS

*Have more questions about your order or our online store? Check out our Frequently Asked Questions page for more information