Kitty Hawk Kites Shipping Policy
Domestic Orders (U.S. Contiguous 48 States): Most Domestic orders are shipped via UPS within 1-5 business days from North Carolina. Orders are NOT shipped on Saturdays, Sundays, or Federal Holidays. If we receive your order after 9am EST or on a weekend day or holiday, your in-stock order will ship out in the following 1-5 business days. Orders to Alaska and Hawaii are shipped via US Postal Service only. If you need to receive your order by a specific date, please call or email us to check availability and delivery time (please allow up to 6 business days from the day your order ships out for delivery). We can only ship via UPS to physical addresses, no PO BOXES please. Please double-check your shipping information for accuracy before submitting your order to ensure timely delivery!
Click Here for UPS Ground Estimated Delivery Times
Free UPS Ground Shipping Offer-Restrictions Apply: The Free UPS Ground Shipping Offer applies only to orders placed through the online store (orders placed over the phone do not apply) and only valid on online orders of select merchandise totaling $35.00 or more (gift cards, shipping and taxes do not qualify towards the minimum purchase), valid only for United States 48 Contiguous States (not valid for AK, HI, Military or International deliveries) for UPS Ground Delivery Service and may have some exclusions such as Kiteboarding Gear, Kayaking Gear, Hang Gliders or oversized or heavy items. Offer excludes gift card, phone and in-store purchases. The Free Shipping Offer is calculated automatically based on these qualifying criteria and may include some exceptions not stated above. We will notify you of any changes to your order shipping fee. Offer may be modified or discontinued at any time without notice and may not be combined with any other coupon or offer.
International Orders: All international orders are shipped via The United States Postal Service unless you contact us to make an alternative shipping arrangements. Oversize or Heavy orders are subject to additional shipping charges and we will notify you if these charges apply to your order. At the time of placing your international order we estimate a general shipping fee and that fee may be adjusted depending on the order and destination. Due to a high level of fraud, Credit Card payments are accepted at our discretion and will only be accepted if the billing and shipping addresses are the same and verifiable (Kitty Hawk Kites reserves the right to cancel orders if all requirements are not satisfied). PayPal payment is also accepted, but must have a confirmed billing/shipping address and be a VERIFIED PayPal account. All international orders must be shipped to the billing address, orders with different billing/shipping addresses may not be fulfilled and will be canceled at our discretion. All orders must include a telephone number and email address. Kitty Hawk Kites may contact you to request additional information to verify identity/address information to complete your order. We do not accept orders using freight forwarding companies and/or addresses. Please contact Kitty Hawk Kites if you have any questions regarding International Shipments. Please be sure to allow ample time for order processing and shipment.
Gift Card Orders: Kitty Hawk Kites gift cards are shipped via United States Postal Service. Please note: gift cards will not be replaced if lost of stolen...please treat your Kitty Hawk Kites gift card as you would cash.
Kayak Orders: Kayaks are shipped via freight shipping methods (companies may vary) and are not available for rush shipping or international orders. Please allow ample time for us to arrange shipping and delivery.
General Shipping Rates (subject to change without notice, some items subject to oversize shipping fees not shown below)
UPS Ground (US 48 contiguous states): $9.00
UPS 2 Day: $35.00
UPS Next Day: $50.00
Alaska, Hawaii & Military (USPS): $20.00
International Estimate: $80.00
Sales Tax: State sales tax will be collected for orders placed from or shipped to the following states: Florida, North Carolina and Oklahoma
Kitty Hawk Kites Returns Policy
The Team at Kitty Hawk Kites wants our customers to be 100% satisfied! If you are unhappy with your purchase please contact us and we will be happy to assist you with a return or exchange (subject to 25% re-stocking fee), please do not send returns without prior authorization. We are unable to accept returns of flown kites or other used merchandise unless there is a manufacturer’s defect.
Kite line may NOT be returned or exchanged once original packaging has been opened.
Air Swimmers Remote Control Flying Shark and Clownfish Toys may NOT be returned or exhanged, ALL SALES FINAL!
All items MUST be in original condition (unworn, unwashed) with original packing materials and tags attached. If returned merchandise is not in original new condition, the items will be returned to you at the customers expense. If you have specific returns questions, please contact us before your purchase for specific details.
A copy of receipt or proof of purchase is required for every return and/or exchange and all merchandise must be in original condition.
All shipping charges are non-refundable and we appreciate returns to be received within 30 days. Please contact us for return assistance.
orders@kittyhawk.com
1-877-FLY-THIS
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